PrivacyPolicy.
How EquiTel collects, uses, and protects information — on this website and in the course of an engagement. Client matters are governed by a stricter standard than this policy describes.
1. Who we are
EquiTel Compliance Solutions (“EquiTel,” “we,” “us”) is a telecommunications compliance recovery and advisory firm. This policy explains how we handle personal information collected through equitelcompliance.com and through inquiries made to us.
Information you provide during a client engagement is additionally governed by your engagement terms and by our confidentiality standard, which is more restrictive than this policy. Where the two differ, the engagement terms control.
Controller / contact: EquiTel Compliance Solutions LLC, PO Box 681584, Franklin, TN 37068, info@equitelcompliance.com.
2. Information we collect
Information you give us
- Inquiry details submitted through the confidential consultation form: name, title, company, business email, provider type, urgency, matter category, and any description you choose to provide.
- Correspondence you send by email or during a call.
- Engagement materials provided during a matter — filings, records, contracts, and operational documentation. These are handled under engagement terms rather than this policy.
Information collected automatically
- Device and usage data: pages viewed, time on page, scroll depth, referring source, approximate location derived from IP, browser and device type.
- Identifiers: a randomly generated visitor identifier and session identifier stored on your device. These are not derived from and cannot be reversed into your name or email.
- Attribution data: UTM parameters and referrer, used to understand which channels reach the operators we serve.
Analytics collection does not occur before you consent, and does not occur at all if your browser sends a Global Privacy Control or Do Not Track signal, which we honour.
What we deliberately do not collect
The narrative field of the consultation form — where you describe what happened — is excluded from analytics and from any session recording. Every field on that form is masked at the source. We record only that a submission occurred, the structured category values, and a derived priority indicator. The substance of your matter reaches our practitioners and no analytics system.
3. How we use information
| Purpose | Information used | Basis |
|---|---|---|
| Responding to your inquiry | Contact and matter details | Steps taken at your request / legitimate interest |
| Delivering an engagement | Engagement materials | Contract |
| Prioritising urgent matters | Urgency and matter category | Legitimate interest in responding to crises promptly |
| Understanding site usage | Device and usage data | Consent |
| Improving content and structure | Aggregated usage data | Consent |
| Legal and regulatory obligations | As required | Legal obligation |
We do not sell personal information, and we do not share it for cross-context behavioural advertising. We do not use your information to train third-party models.
4. Sharing
We share personal information only with:
- Service providers who process data on our instruction — analytics, hosting, email, and CRM — under contractual confidentiality and processing terms.
- STIRSHAKEN.AI, our affiliated telecom-compliance platform, which provides the shared CRM, secure client portal, workflow, and Sia operations infrastructure used to receive and administer EquiTel inquiries and engagements. EquiTel remains the visible servicing brand unless you request, authorize, or purchase a STIRSHAKEN.AI service. Original EquiTel attribution is retained.
- Professional advisers such as counsel, where you have asked us to work alongside them.
- Authorities, where disclosure is required by law. Where we are permitted to notify you, we will.
5. Retention
- Inquiries that do not become engagements: 24 months.
- Engagement records: retained for seven years after the engagement closes, or longer where a legal, contractual, or regulatory obligation requires it.
- Analytics identifiers: up to 13 months.
- Consent records: retained as evidence of your choice.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information; to opt out of sale or sharing (we do neither); to limit use of sensitive information; and to appeal a refusal. Residents of California, Colorado, Connecticut, Virginia, Utah, and other US states with comprehensive privacy laws, and individuals in the UK and EEA, have specific statutory rights.
To exercise a right, contact info@equitelcompliance.com. We will verify your request and respond within the period required by applicable law. We will not discriminate against you for exercising any right.
You may withdraw analytics consent at any time by clearing site data in your browser, or by enabling Global Privacy Control, which we honour automatically.
7. Security
We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold, including access controls, encryption in transit, and restriction of engagement materials to the practitioners working a matter. No method of transmission or storage is completely secure, and we do not claim otherwise.
8. International transfers
We operate from the United States. If you contact us from outside the US, your information will be transferred to and processed in the US under appropriate safeguards. Where personal information is transferred out of your jurisdiction, we rely on the transfer mechanisms permitted by applicable law, including standard contractual clauses where required.
9. Children
This site is directed to businesses. We do not knowingly collect information from anyone under 16.
10. Changes
We will update the effective date above when this policy changes. Material changes will be signalled on this page.
11. Contact
EquiTel Compliance Solutions LLC · PO Box 681584, Franklin, TN 37068 · info@equitelcompliance.com